Common Queries

All the Answers You Seek In One Place

Why should you order from MR GREEN as apposed to one of our competitors?

We purchase all of our produce the morning of your delivery. We only buy the highest quality produce to put in our boxes. We won’t cut corners mixing second grade produce to maximise our profits. Our reputation is everything to us so it has to be THE BEST THE FRESHEST in every single box that goes out to our customers doors day in day out. Our supplier relationships are second to none and after wholesaling for 10 years.


So what are you waiting for? Let us show you what a Home delivery experience should be like.

What are your deliver days?

We are currently delivering Monday to Friday in the metropolitan area however if demand for Saturday increases overtime that will be explored. If you have your order in by 8 pm Thursday you will receive it Friday. All orders placed between Friday and Sunday will be delivered Monday.

Where are your produce stored?

That’s the advantage of using a service like our small business. We don’t stockpile any
produce we only buy the stock required direct from growers the morning of your delivery.

What are your orders packed into?

Our orders are packed into to enclosed lid recycled boxes to ensure your produce is protected from the elements. We do use brown paper bags where required although try to keep the usage of any unnecessary packaging to a real minimum. However if your requirements are such that you would like your order in plastic bags don’t hesitate to let us know.

Is there any delivery charge?

We have no delivery fee for the Adelaide metro area for all orders $55 and above. 

if your order is less than $55 you will incur a $10 delivery & handling fee

How do we know if you deliver in our area?

We deliver out north south east and west
Our definition of Adelaide metro is best defined here:

http://www.rdametroadelaide.com.au/node/25


Simply text Jennie on 0438 886 850 or Simon on 0422 303 961 with your post code and we will promptly respond with an answer and give you an indication of what time you will be expected to receive your delivery

ADELAIDE METROPOLITAN REGION

The Adelaide Metropolitan region may be described as the region that includes the four South Australian Government Regions which in turn comprise the 17 respective local councils.

Eastern Adelaide Government Region

City of Prospect
Corporation of the Town of Walkerville
City of Norwood Payneham and St Peters
Campbelltown City Council
Adelaide City Council
City of Burnside
City of Unley
City of Tea Tree Gully

Western Adelaide Government Region

City of Port Adelaide Enfield
City of Charles Sturt
City of West Torrens

Northern Adelaide Government Region

City of Playford
City of Salisbury

Southern Adelaide Government Region

City of Mitcham
City of Marion
City of Holdfast Bay
City of Onkaparinga

What if an item is not in stock that’s in our crates?

Due to the current circumstances the market is very volatile and out of our control . We are doing our best to ensure that all of our crates have 100 % of items listed however if we are unable to supply particular items we will substitute products reflecting the same value.

What if I am unhappy with my order?

We guarantee all of our produce is of the highest quality and offer a 100% satisfaction guarantee if your not happy please don’t hesitate to contact us on either contact Jennie on 0438 886 850 or Simon on 0422 303 961

How late am I able to place an order for next day delivery?

Cut off for next day delivery is 8 pm for next day delivery.

What if we are in self isolation from COVID-19?

Please let us know in the comments in our checkout area as we will deliver your goods and confirm your delivery has arrived via phone call and SMS of a photo where your order has been left we will not have any front door contact.

Do your orders come with an invoice?

You will find a packing slip on the outer edge of the box to check things off within the box. However there will be no tax invoice however we can issue one on request. Please specify in the checkout area.

Simon: 0422 303 961 Jennie:0438 886 850

©2020 by Mr Green The Gourmet Grocer.